Not Authorised Error message

Getting this error when trying to login to MyLO:

If you are receiving an error message when logging into MyLO stating you are not Authorised please try resetting your password. Note that if you are new to the University it can take 24 hours for your account to be created- so if you get a message stating that your  username or password is not known this might be the issue. Wait 24 hours and see if you can log in successfully.

If you still continue to have problems accessing MyLO please contact the Service Desk: https://utas1.service-now.com/selfservice?id=home

Getting this error when accessing a unit or content within MyLO:

If you are trying to access a unit in MyLO - such as Turnitin & Academic Honesty and get this error, you may not be enrolled. To self-enrol in this and other units go to the Discover Course Catalog.

If you are in a unit, and pressing on a link gives you this error, then the link may have restrictions on it, or it could be pointing to a file that is still in draft mode. In this case it is best to contact your lecturer in the first instance, as they can fix these errors.